Position Summary

The Accounts Receivable (AR) Specialist is responsible for managing the company's receivables process to ensure timely and accurate billing, collections, and cash application. This role plays a critical part in maintaining positive customer relationships while supporting healthy cash flow and financial accuracy. The AR Specialist will work closely with Sales, Customer Service, and Accounting teams to resolve discrepancies and improve receivables performance.

Key Responsibilities

• Generate and issue customer invoices accurately and in a timely manner
• Apply customer payments (checks, ACH, wire, credit card) to accounts correctly
• Monitor and manage the AR aging report; follow up on past-due accounts
• Perform collection efforts via phone and email while maintaining professional customer relationships
• Research and resolve billing discrepancies, short payments, and unapplied credits
• Reconcile AR sub-ledger to the general ledger on a regular basis
• Prepare AR-related reports, including aging, collection status, and cash forecasts
• Assist with month-end close activities related to accounts receivable
• Maintain accurate customer account records and documentation
• Collaborate with internal departments to resolve invoice or contract issues
• Support audit requests and ensure compliance with internal controls and company policies

Required Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience)
• 2+ years of hands-on accounts receivable or general accounting experience
• Strong understanding of AR processes, invoicing, and collections
• Proficiency with accounting or ERP systems (e.g., NetSuite, SAP, Oracle, QuickBooks, or similar)
• Strong Excel skills (lookups, pivot tables, and basic formulas preferred)
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred Qualifications

• Experience in a high-volume or B2B AR environment
• Familiarity with Florida-based customers or multi-state billing
• Experience improving DSO or collections KPIs
• Prior experience supporting audits

Soft Skills & Competencies

• Strong customer service mindset with professional collections approach
• Problem-solver with the ability to investigate and resolve discrepancies independently
• Collaborative team player with cross-functional communication skills
• Reliable, detail-oriented, and accountable